Equity: Health care should be a right because every person has value.
Collaboration and Inclusiveness: We value collaboration, inclusive dialogue, and community building, and this is reflected at every level of our work.
Consumer Voice: We bring the consumer voice into the process of improving the health care system.
Education and communication: We believe that everyone can and should understand their rights, options, and personal responsibilities in the health care system.
Diversity and Mutual Respect:
We value acceptance of and respect for all individuals, communities, and points of view.
Quality of Work Life: We value a work environment that is enjoyable, respectful, safe, inclusive (in terms of race/ethnicity, national origin, age, ability, religion, language, gender and sexual orientation, and other characteristics), work-life balanced, and supportive for all staff and volunteers.
Truth and transparency: We strive to facilitate access to accurate and balanced information about the health care system. Transparency starts at home, in our own work.