Enrollment Assistance

UHPP, together with the Association for Utah Community Health and United Way of Salt Lake/211, oversees the statewide network of navigators, assisters, and certified application counselors called Take Care Utah (TCU). Take Care Utah is a network of nonprofit organizations focused on helping people with health insurance. Every year, TCU provides outreach and enrollment assistance to over 100,000 Utahns. TCU provides fair, accurate, and impartial help to everyone it serves and takes as long as necessary to provide the best service possible.

As the largest navigator grantee in Utah, UHPP became a recognized expert in eligibility, enrollment, and program specifications by Slider-TCUBannerattending CBPP webinars, CMS weekly calls, Enroll America conferences, Families USA conferences, Community Catalyst conferences, and most of all by assisting thousands of Utahns. UHPP and the lead team are recognized by political, business, and community stakeholders as enrollment leaders and experts in Utah.

UHPP hosts monthly navigator and assister meetings and annual summits and webinars to provide trainings, share best practices, and connect assisters with each other.  The Project Director (PD) serves as a resource to enrollment assisters providing additional training, technical assistance, event coordination, and facilitating the sharing of best practices among the enrollment assisters. The PD also works in partnership with the Utah Department of Workforce Services (DWS) and the Utah Department of Health to continually improve service to Utahns applying for Medicaid or CHIP. UHPP houses four navigators, four certified application counselors, and six volunteers to help with outreach. These in-house assisters serve as a warm referral source for various community organizations.

Every year, Take Care Utah organizes the Hispanic Heritage Parade & Street Festival in September to celebrate Hispanic Heritage Month and to raise awareness of Take Care Utah’s services. This event includes a parade as well as entertainment and food representing a variety of Hispanic cultures. This event attracts thousands of people and is now a staple of the community.

UHPP engages non-funded key partners to develop relationships with hard-to-reach populations and self-employed individuals. Examples include Utah’s federal delegation of senators and representatives, Hispanic media outlets, local chambers of commerce (including the Utah Hispanic Chamber of Commerce and the Asian Chamber of Commerce), the Utah Library Association, religious organizations such as the Church of Jesus Christ of Latter-Day Saints (Mormons) and Calvary Baptist Church, tax assistance sites, the LGBTQ Pride Center, and the Salt Lake City and Salt Lake County Mayors’ offices.

Together with AUCH and UWSL/2-1-1, UHPP creates public service announcements, newspaper ads, billboard campaigns, and social media campaigns that raise awareness about enrollment assistance. The lead team created www.takecareutah.org to allow users to find nearby enrollment assisters by simply entering their ZIP code.